Summary of the Role:  The Dispensary Assistant General Manager (AGM) is a key member of the retail leadership team. In partnership with the General Manager, the AGM oversees daily dispensary operations, including staff training and development, team management, regulatory compliance, cash handling, and overall operational execution. A successful AGM effectively balances driving exceptional patient satisfaction with achieving commercial growth objectives, while ensuring inventory is managed within a secure, compliant, and well-controlled facility.

Key Responsibilities: 

Operations & Leadership

• Manage the daily operations of the dispensary retail location to ensure efficient, compliant, and customer-focused performance.
• Assume responsibility for day-to-day store operations in the absence of the General Manager (GM).
• Assist with employee scheduling to meet business needs while maintaining labor budgets and operational expectations.

Compliance & Risk Management

• Ensure the team consistently follows all standard operating procedures related to dispensing, inventory management, and sales operations.
• Enforce company policies, procedures, and all applicable state and regulatory requirements.
• Monitor compliance across all areas of dispensary operations and address issues promptly and appropriately.

Inventory Management

• Track, monitor, and manage inventory using the state-mandated inventory tracking system and internal business management platforms.
• Conduct physical inventory audits to ensure accuracy between physical counts and system records at designated intervals (daily, weekly, quarterly, and annually).

Customer Experience

• Provide oversight of patient interactions to ensure the delivery of exceptional, world-class customer service.
• Support a positive, professional, and compliant patient experience throughout the dispensary.

People Management & Training

• Lead team training, onboarding, and ongoing development to ensure staff are knowledgeable, compliant, and performance-ready.
• Manage employee relations matters in accordance with company policies and in partnership with Human Resources as needed.

Systems & Technology

• Maintain business management platforms and ensure all technology systems are functioning effectively and securely.
• Troubleshoot operational system issues and coordinate with appropriate support resources when necessary.

Cash Handling & Financial Controls

• Handle cash in compliance with company policies, including deposits, change orders, cash counts, and secure storage.
• Support financial controls and loss-prevention measures to protect company assets.

Housekeeping: 

• Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.

Other Duties:

•  Perform additional duties as assigned to support efficient, compliant, and patient-focused operations.

Position Requirements:

• Flexible schedule availability including nights, weekends and holidays  
• 3+ Years Retail management experience required,Experience in the marijuana industry preferred 

• Demonstrates empathy and a passion for serving patients in need 
• Is 18 years of age or older 
• Able to pass a criminal background check 
• Results driven & a strong verbal communicator 

• Exhibits basic math skills required 
• Demonstrate a proficiency for technology (including Microsoft Office & Retail POS systems)

Physical and Environmental Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   

• Ability to lift, push, and pull 35 pounds   

• Ability to sit, squat, bend, and kneel repetitively throughout a workday   
• Ability to stand for extended periods of time   
• Extended computer usage 
• Comfortable being under constant video surveillance 
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.   

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 

Diversity and Inclusion: Maitri Medicinals is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.  ​

Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.